Tour prices for all tours except Bespoke Hidden Lakeland* are calculated on a price per tour basis, for a maximum of five people.
Prices are for the guide fee only (£100 for half day tours, and £180 for full day tours).
This fee does not include any additional costs for your lunch, travel and entry fees to attractions (eg. museums, galleries). Your tailored itinerary will set out these additional costs.
We will share this with you before asking you to make your booking. You are asked to prepare cash and/or carry a credit card on the day of your tour to cover these costs.
* Prices for Bespoke Hidden Lakeland tours are determined by your requirements.
Booking and paying for your tour
There’s no need to book or pay until after you’ve received your tailored itinerary. Along with your itinerary you will receive a Booking Form, my Terms and Conditions, and a request to pay by Paypal. Your tour will be confirmed only when you have returned the Booking Form and paid in full.
Cancellations and refunds for scheduled tours
Should you wish to cancel a scheduled tour, the following charges apply:
Cancellation up to 8 days before the tour date, full refund less bank charges and a £15 administration charge.
Between 7 days and 24 hours of your tour day, 50% of the tour price is refundable.
Within 24 hours of the tour departure, no refund will be given.
We reserve the right to cancel trips under exceptional circumstances, such as severe weather, illness or unavoidable problems regarding the provision of public transport. In such cases you will be promptly informed and offered a full refund of all prepaid monies within two weeks of the date on which your tour was cancelled.
You will receive confirmation by email when a refund has been completed.
Mobility and access
All Hidden Lakeland tours include a lot of walking some of which may be up or downhill – to a viewpoint or a place of interest, for example, or to board a bus, train or cruise. There may be steps and steep slopes which could make things hard for you if you have trouble walking. Likewise, pushing a push chair may be difficult if you are travelling with a small child under the age of 5. While I undertake to adjust my tours wherever possible to provide easier access for people with small children or disabilities, customers are asked to inform me in advance of any help they are likely to need.
My responsibilities to you
We have undertaken basic first aid training and will plan your tour with your wellbeing in mind, in accordance with everything we’ll have learned about you over the course of planning your tour with you.
Please understand that all tour timings are approximate and may be affected by weather or traffic conditions beyond Hidden Lakeland’s control. We therefore reserve the right to change the tour itinerary at any time on the day of your tour, due to adverse weather and events such as train strikes, traffic accidents, etc. At all times your wellbeing will be key to our decisions.
Your responsibility to us
You are expected to have suitable travel, medical and cancellation insurance prior to coming to coming to the UK and participating in a Hidden Lakeland tour.
It is your responsibility to be at the agreed meeting point at the stated time at which your tour starts. If you know you will be delayed, please contact us at the earliest opportunity and we will try to accommodate this change into my itinerary for you where possible. There will be no refund for missed tours.
You will be travelling on public transport and/or on foot for your tour. You should therefore restrict your luggage to one small handbag or daypack and arrange to leave your suitcases at your hotel rather than carry it with you. Many hotels and guest houses offer their customers luggage storage facilities, for free or for a small charge. You are strongly advised to take advantage of such facilities where available.
Tips and testimonials
Gratuities are not included in the tour price but if deserved, greatly appreciated. Alternatively, a testimonial for Hidden Lakeland’s website would be equally welcome – again, if deserved.
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