Hidden Lakeland’s hospitality workshops for businesses welcoming Japanese visitors to the UK have been created to help you build Omotenashi (or “hospitality with heart”) into your business offer.
A greater appreciation and understanding of the culture and expectations of your Japanese customers or guests helps you to make them feel more comfortable when visiting your shop, visitor attraction, B&B or hotel – helping them to get the most out of their visit to our country.
Tracey Gannon of Hidden Lakeland draws on more than 20 years’ experience of living and working in Japan and four years welcoming Japanese tourists to the Lake District.
Our Hospitality with Heart workshops have been designed to provide you with the easy and effective strategies to meet the needs of your Japanese visitors – simple solutions that will elevate their experience and which will help your business stand out from the competition.
The high levels of service Japanese visitors expect at home are well-known, and these fun yet informative and practical workshops will help you build on any existing understanding of how to meet the wants and needs of Japanese customers and provide insight into their expectations.
And after their stay, they won’t just want to come back to you; they’ll be bringing – or sending – their friends as well!